Return & Refund Policy

1. Eligibility for Returns

  • Returns are accepted within 15 days of the original purchase date.

  • Items must be unopened, unused, and in their original packaging with all tags and seals intact.

  • Proof of purchase (e.g., order number, receipt) is required.

2. Non-Returnable Items

  • Opened, used, or damaged products are not eligible for return unless the damage is due to a manufacturing defect or shipping error.

  • Personalized or perishable goods are final sale and cannot be returned.

3. Refund Process

  • Approved returns will receive a full refund to the original payment method within 5–7 business days after we receive and inspect the item.

  • Store credit or exchanges may be offered at our discretion (optional: if applicable).

4. Exceptions & Legal Compliance

  • Refunds are provided in accordance with federal and state consumer protection laws. For example:

    • If a product is defective or misrepresented, refunds are guaranteed regardless of the 15-day window (per the FTC’s “30-Day Rule” guidance).

    • Customers in states like California may have additional rights under the Song-Beverly Consumer Warranty Act.

5. How to Initiate a Return

  • Contact our customer service team at [email/whatsapp] to request a Return Authorization (RA) number.

  • Ship the item to the provided address using a trackable method. Return shipping costs are the customer’s responsibility unless the return is due to our error.

6. Questions?
Reach out to email  for assistance.